Refund policy

Effective Date: October 1, 2026

Vita Vision LLC, doing business as LeoHart Lifestyle ("we," "us," or "our"), wants you to be happy with your order. This Refund Policy explains how returns, replacements, and refunds work for purchases made at our LeoHart Lifestyle Shopify storefront.

1. Returns on Physical Items (30 Days)
You can return physical items within 30 days of delivery. To be eligible:

Condition: The item must be unused and unworn, in the same condition you received it, and in its original packaging with any tags, cases, or protective film.
Proof of purchase: Please include your order number.
Eligible items: Lumbar Support Cushion and Blue-Light Glasses. (See Section 4 for the Digital Planner Bundle.)
If you just changed your mind, return shipping is paid by you. We recommend a tracked shipping method. Original shipping charges are not refundable unless the return is due to our error.

2. How to Start a Return
1. Email us at vitavisionllc@gmail.com with your order number, the item you'd like to return, and the reason.

2. We'll reply with return instructions and the return address. Please don't send items back until you receive these instructions. Packages sent without them may not be accepted, because our items ship from partner fulfillment warehouses.

3. Once the return arrives, we'll inspect it and email you to confirm whether it's approved.

3. Damaged, Defective, or Wrong Items
If your order arrives damaged or defective, or you received the wrong item, we'll make it right:

Tell us within 14 days of delivery by emailing your order number and a photo of the item (and of the packaging, if it was damaged in transit).
Your choice: We'll send a free replacement or give you a full refund, including any shipping you paid.
No cost to you: If we ask you to send the item back, we'll cover the return shipping. For many items we may simply tell you to keep or recycle it.
4. Digital Downloads (Digital Planner Bundle)
Digital products can't be "returned" the way physical items can, so:

Once downloaded, digital purchases are non-refundable.
Faulty files: If a file is corrupted, won't open, or isn't what was described, email us within 14 days of purchase. We'll first send a working replacement file. If we can't fix the problem, we'll refund your purchase.
Not yet downloaded: If you haven't downloaded the file yet, contact us and we'll be happy to help.
5. Refunds
Timing: Once your return is received and approved (or your damage claim is approved), we'll refund you to your original payment method within 10 business days. Your bank or card issuer may need a few extra days to post the refund.
Not seen your refund yet? Check with your bank or card provider first, then email us and we'll look into it.
6. Exchanges
The quickest way to get a different item is to return the one you have and place a new order for the item you want once your return is approved.

7. Order Cancellations
If you need to cancel, email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and give you a full refund. Once an order has shipped, the return process above applies.

8. Contact Us
Questions about returns or refunds? Email us at: vitavisionllc@gmail.com