Shipping policy

SHIPPING POLICY

Effective Date: October 1, 2026

Vita Vision LLC, doing business as LeoHart Lifestyle ("we," "us," or "our"), works with trusted fulfillment partners, including CJ Dropshipping, who pack and ship our physical products. This Shipping Policy explains where we ship, how long orders take, and what to do if something goes wrong.

1. Where We Ship

We currently ship to addresses within the United States only. We can't ship internationally at this time.

2. Order Processing Time

- Processing: Orders are usually processed and handed to the carrier within 1–5 business days (Monday–Friday, excluding holidays).
- Delivery windows include processing. The delivery windows below are counted from the day you place your order, and they include processing time.
- Busy periods: During holidays and peak seasons (such as mid-November through December), processing and delivery may take longer.

3. Shipping Options and Delivery Times

Estimated delivery times, counted from the day you place your order (including processing), are:

- Standard (10–20 business days): $8.00, FREE on orders of $50 or more. Most orders arrive within 10–20 business days of being placed. Some items ship from a warehouse in the United States and may arrive sooner.
- Express (3–7 business days): $15.00. Express orders arrive within 3–7 business days of being placed. Express is available only for items that ship from a US warehouse. If it isn't offered at checkout for your order, Standard is the available option.

Delivery times are estimates, not guarantees. Carrier delays, weather, and high-volume periods can affect them. If an order ships in more than one package, you'll receive tracking for each.

4. Digital Products

The Digital Planner Bundle is a digital download. There's no shipping charge. You'll receive your download link by email and on your order confirmation page after payment is complete. If you don't see it within a few hours, check your spam folder and then email us.

5. Order Tracking

Once your order ships, we'll email you a tracking number. For items coming from an international warehouse, tracking can take several days to show updates. That's normal, and your package is still on its way.

6. Delays

If we expect your order to ship later than the times above, we'll email you with an updated estimate. You'll then have the option to cancel for a full refund if the order hasn't shipped yet.

7. Lost, Late, or Missing Packages

- Address accuracy: Please double-check your shipping address at checkout. We aren't responsible for orders sent to an address that was entered incorrectly, but we'll do our best to help.
- Marked delivered but not received: Check with neighbors and your local post office, then email us within 7 days of the delivery date and we'll work with the carrier.
- No updates for a long time: If your tracking hasn't moved for 10 or more business days, or your order is well past its delivery window, email us and we'll send a replacement or give you a refund.
- Damaged in transit: See the "Damaged, Defective, or Wrong Items" section of our Refund Policy.

8. Contact Us

Questions about shipping? Email us at: vitavisionllc@gmail.com